Warranty Information
This information was updated January 17, 2010. When you purchase a machine, the information that is current at the time of purchase applies to you. Please print out a copy for your records.
Warranty lengths below refer to home use machines. If the machine is used in a business (for profit), the machine is guaranteed to be in working order. But due to the potential abuse by customers, we will not be responsible for damage. You can purchase a separate maintenance agreement or pay as you need. However, we stand behind our machines and fix reasonable problems.
Classic Pinball Warranty
Warranty is only provided on machines we deliver and set up.
Warranty Period: Six (6) months from the date of delivery.
Machine is expected to be placed on a surge protector.
Items Covered:
The following items will be repaired and/or adjusted as appropriate.
Flippers
Coils (Solenoids)
Switches
Magnets
Motors
Wiring
Computer Boards
Items Not Covered:
Damage from electrical storms
Broken Plastics (including drop targets)
Broken Ramps
Broken Backglass
Light bulb replacement
Cleaning of the playfield, cabinet, backglass, plastics
Playfield surface damage
Playfield Glass
Cabinet Damage
Decals
Parts not on the playfield when sold. (For example, I sold a machine that was missing a post. It turns out that all machines were sold from the factory without the post. Many people have added it to the game. If you want to add it, you may do so yourself.)
As part of the warranty, we will provide free labor to repair items not covered during the warranty period from parts that you purchase.
New Machine (Pinball, Video Game, etc.) Warranty
Warranty is provided through the manufacturer. We will assist with diagnosing and repairing the machine.
Antique Slot Machine (Mechanical) Warranty
All parts and labor are warranted for six (6) months.
Newer Slot Machines (Electric) Warranty
Warranty Period: One (1) month.
Machine is expected to be placed on a surge protector.
Items Covered:
The following items will be repaired and/or adjusted as appropriate.
Reels
Switches
Motors
Wiring
Jammed Coins
Computer Boards
Battery
Items Not Covered:
Damage from electrical storms
Broken Plastics/Glass
Light bulb replacement
Cleaning
Traffic Signals
All parts (except as noted below) and labor are warranted for six (6) months.
Items Covered:
Wiring
Items Not Covered:
Light Bulbs
Scratches on Paint
Dents in metal
Broken lens covers
Return Policy
Although we will ensure that the game is working 100% and do anything to ensure it works, if you are not happy with the game, it can be returned in the first 3 days. You will lose the delivery fee and an additional $300 restocking fee to cover my time and expense to pick up the machine.
